Episode 24
The Full Package: How Route architects its all-in-one post-purchase platform
Siddhartha Sandhu
Engineering Manager at Route
A purchase may seem complete after a user checks out, but the package itself still needs to make the voyage to the customer’s doorstep. Route’s post-purchase platform is designed to handle every step of this journey from offering package insurance to providing transparent tracking information, and is currently used by big companies including Alo Yoga and Cotopaxi.
Route’s astounding 98.1% customer retention rate is the result of a feedback-driven and cross-departmental culture that translates data into actionable improvements. To learn about the engineering and architecture that makes better customer experiences possible, our host David Joy sat down with their Engineering Manager, Siddhartha Sandhu.
Join as we discuss:
The power of customer-centric product development
Why the best way to improve your product is to use it
How to choose tooling that will enable faster product growth
A podcast for architects and engineers who are building modern, data-intensive applications and systems. In each weekly episode, an innovator joins host David Joy to share useful insights from their experiences building reliable, scalable, maintainable systems.
David Joy
Host, Big Ideas in App Architecture
Cockroach Labs
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